To have a
lost or missing instruction book mailed to your home, please call the
company listed below. The company will assist you if necessary, but
please check the case back of your watch to find the caliber or model
number when calling for the instruction book. If no number is present,
there may be a number on the bottom edge of the dial of the watch under
the "six" position on the face.
Field & STM
No wristwatch is truly waterproof. Watches are resistant to water under certain specific conditions. If you use your watch within the water resistance limits specific by the manufacturer, you should get many years of dependable service from it.
To avoid damage to a diving watch, always be certain that the crown and case are locked or screwed down before submerging the watch in water. In addition, to prevent corrosion of sensitive watch materials, always clean the watch with freshwater after submerging in saltwater.
What is your exchange policy?
All your watch purchases come with a 15 days exchange or return policy. Within
15 days of receiving your watch purchase, you have the option to return the
product to us and receive a full credit toward the purchase of any other
products of equal or greater value; with the original purchase returned to us
prepaid and insured, in its original new and undamaged condition, along with all
original packaging material, instruction manual, AC adaptor and other
accessories that come with the purchase.
What is your return policy?
All watches we sell come with a 15 days money back guarantee. Shall there be any
defect in the watch you have received, or you are not satisfy with the watch,
you can return the product to us within 15 days for a refund minus the cost of
shipping. With the original purchase returned to us prepaid in its original new
and undamaged condition, along with all original packaging material, instruction
manual, AC adaptor and other accessories that come with the purchase. Unopened
packages may be returned within 15 days subject to a 15% restocking fee. Item must be in original condition and not used or modified in any way. We are not responsible for shipping damage on items being returned. If item is deemed unreturnable, item will be shipped back at buyers expense.
Is there any additional sales tax?
No, all taxes are included.
Is there any tariff/custom duty?
There is no custom or duty payable for our USA customers. For other
international shipping, custom duty might be incurred. International Orders....
All international customers are responsible for all duties and taxes incurred upon delivery. International tax and duty charges are not controlled by us. Please consult your local customs office for guidelines on what products may be charged additional tax and/or duties.
What payment method you accept?
We accept all major credit cards: Visa, Master Card, American Express, or
What information do we collect?
When you shop in our store, we will ask for your name, email address, billing and shipping addresses and telephone numbers. We also ask for your chosen method of payment (credit card or online payment service). Your payment information is securely transferred to a third party vendor for processing. We do not retain credit card or other payment identification information on our servers.
How long it takes to have the watch s shipped to my address?
Depends on the delivery location, within the USA or Canada continent, it usually
takes 5 to 7 business days for the shipment to arrive. For international
delivery, it takes about 15 days for delivery. If you wish to have your order to
be delivered via express, please choose the "Express" shipping option once you
All orders are subject to in-stock verification.
Watch purchases are with a $5.00 minimum order and require two business days for processing.